Cancel any time from the app. Your plan runs to the end of the period you paid for, and your work is never locked.
Cancelling
You can cancel at any time. In the app, open the menu at the top right, choose Your account, then Manage subscription, and cancel on Stripe’s page. You can also use the link in any receipt email from Stripe.
Your plan keeps working until the end of the month or year you paid for, and is not renewed after that. Nothing you made is deleted: your work stays in your own folders, and the free parts of the app keep working.
Changing plan
Moving to a higher plan takes effect at once, and you pay only the difference for the rest of the current period. Moving to a lower plan, or from yearly to monthly, takes effect at the end of the period you paid for.
Refunds
Subscriptions are sold through Stripe as reseller (merchant of record). Refunds are given where the law requires them, including cooling-off periods in some countries. Stripe may also give a refund within 60 days of a purchase. Otherwise refunds are at our discretion: if something went wrong, write to us and we will look at it fairly.
To ask for a refund, email support@inqerio.com with the email address of your account and the date of the payment, or reply through the support link in your Stripe receipt.
Failed payments
If a renewal payment fails, your plan keeps working for a short time while Stripe tries again. After that the app returns to the free plan until a payment succeeds.
The full terms of use apply.